INSIGHTS
Customer Service is one of the fundamental keys to building a successful business in the modern world. The 21st Century Customers really care about the service that they receive and their buying decisions are becoming more dependant on service rather than price or quality.
OVERVIEW
The Ignite Your Customer Service and Sales Programme is a 4 Module, group training programme that focuses on business growth and sustainability through providing a remarkable Customer Experience and developing Customer Centricity throughout the organisation.
4 Modules
High Performance
Group Training Programme
Target Trainees
Customer Facing Teams
OBJECTIVES
The Ignite Your Customer Service and Sales Group Training Programme capacitates customer-facing teams to:
PROGRAMME MODULES
The Ignite Your Customer Service & Sales Programme has the following 4 Modules:
Module 1
Understanding the 21st Century Customer
Module 2
Providing a Remarkable Customer Experience
Module 3
The Fundamentals of Customer Service Excellence
Module 4
Winning Sales Execution
DELIVERY & SUPPORT
Each Customer will receive a booklet of training notes
At the end of the programme, each participant will receive a certificate
If you have any questions about this programme, please contact us
