Building a Customer Centric, Results Oriented, Motivated, Accountable Team
Learn strategies, skills and tools to instigate a team culture shift to attract, retain and WOW the 21st-century customer to gain market share through increasing customer retention, lengthening the customer lifetime, increasing customer spend and transforming your customers into walking marketers
THIS COURSE IS RUN FOR CUSTOMER FACING TEAMS
The training will be specifically focused on your company's Customer Service and Sales Strategy.
This course, trained in 4 highly impactful modules, is designed to align teams behind the company's objective, drive customer centricity and shift the culture towards being results driven.
To enquire please complete the form at the bottom of the page or contact us on:
Email - sales@sabrebusinessworld.com or Phone- +263 772 337 586 / +263 775 213 860
One of our specialised high performance trainers will meet with you to understand your objectives for the course so that we can tailor the programme to meet your needs.
INSIGHTS
Customer Service is one of the fundamental keys to building a successful business in the modern world. The 21st Century Customers really care about the service that they receive and their buying decisions are becoming more dependent on service rather than price or quality. Teams involved in the Customer Journey, often are not clearly aligned to the business objectives and the culture and therefore miss valuable opportunities to create lifetime customers.
OVERVIEW
The Ignite Your Customer Service and Sales Programme is a 4 Module, group training programme that focuses on business growth and sustainability through instigating a culture shift in teams towards customer centricity and delivering results through the creation of a Customer Vision, Mission and Values that inform the overall promise to the Customer, the Customer Charter, to enable teams to provide a remarkable Customer Experience.
4 Modules
Creation of a Customer Charter and a High Performing Team
Group Training Programme
Target Trainees
Management Teams, Customer Interacting Teams
OBJECTIVES
The Ignite Your Customer Service and Sales Training Programme takes a team through the completion of a Customer Service Deck that focuses on the creation of a Customer Charter as well as to align the team with the business objectives, the sales targets and to develop customer centric culture. The course capacitates teams to:
PROGRAMME MODULES
The Ignite Your Customer Service & Sales Programme has the following 4 Modules:
Module 1
Understanding the 21st Century Customer and defining the company's customer service culture
Module 2
Providing a Remarkable Customer Experience, Customer Relationship Management and Defining and Refining the Customer Journey
Module 3
The Fundamentals of Customer Service Excellence and the related policies and procedures
Module 4
Winning Sales Execution through Sales tactics, Sales Strategy and Accountability
DELIVERY & SUPPORT
Each Participant will receive a notes from each session.
At the end of the programme, each participant will receive a certificate
Register or Enquire Now by completing the form below:
Or contact us on email: sales@sabrebusinessworld.com or phone +263 772 337 586 or +263 775 213 860
If you would like more information about this programme, please contact us
