Attract, retain and WOW the 21st Century Customer to lengthen customer lifetime, increase customer spend and create walking marketers

NEXT COURSE STARTING IN NOVEMBER 2020

4 x 2.5 hr Modules over 4 Weeks, 5:15-7:45pm

Dates: Wednesdays - M1-4 Nov, M2-11 Nov, M3-18 Nov, M4-25 Nov

Price: $400 per person

Please scroll down the page for more information about the course.

To register or enquire please complete the form at the bottom of the page or contact us on:
Email - sales@sabrebusinessworld.com or Phone- +263 772 337 586 / +263 775 213 860

Private Groups - minimum 12 people - You choose the dates

If you have a group of at least 12 people, we will run a private Course for your team where we will specifically focus the training on your company's Customer Service Strategy.

INSIGHTS

Customer Service is one of the fundamental keys to building a successful business in the modern world. The 21st Century Customers really care about the service that they receive and their buying decisions are becoming more dependant on service rather than price or quality.

OVERVIEW

The Ignite Your Customer Service and Sales Programme is a 4 Module, group training programme that focuses on business growth and sustainability through providing a remarkable Customer Experience and developing Customer Centricity throughout the organisation.

4 Modules
High Performance
Group Training Programme
Target Trainees
Customer Facing Teams

OBJECTIVES

The Ignite Your Customer Service and Sales Training Programme takes trainees through the completion of a Customer Service Deck and capacitates them to:

Understand and serve the 21st Century Customer

Provide a remarkable Customer Experience

Improve Customer Retention

Transform Customers into Walking Marketers

Build strong relationships with Customers

Increase the Customer Lifetime

Communicate Effectively with Customers

Streamline the Customer Service Chain and work as a team

Deal with difficult Customers

Understand Sales Psychology and how to sell to the 21st Century Customer

PROGRAMME MODULES

The Ignite Your Customer Service & Sales Programme has the following 4 Modules:

Module 1

Understanding the 21st Century Customer

Module 2

Providing a Remarkable Customer Experience

Module 3

The Fundamentals of Customer Service Excellence

Module 4

Winning Sales Execution

DELIVERY & SUPPORT

Training is delivered in 4 x 2.5 hour sessions and the Participants will be taken through a Customer Service Deck Template to complete after each session.

Each Participant will receive a notes from each session.

Participants will be enrolled on a 1 month, Ignite your Customer Service Broadcast which provides daily Customer Service tips via Whatsapp

At the end of the programme, each participant will receive a certificate

Register or Enquire Now by completing the form below:

If you would like more information about this programme, please contact us

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